Terms & Conditions

Timo Livrări is operated by Bringes Technology SRL, a company registered in Romania, registration number [company registration number — to be filled in], VAT number [VAT number — to be filled in], registered office [registered office address — to be filled in]. In these terms, “we”, “us” and “Timo” mean that company.

You can reach us about anything on this page at support@bringes.io.

Timo is software for ordering food in a city. Each city runs as its own marketplace, with its own name, look and set of restaurants, and its own app. Within a marketplace:

• a restaurant gets a storefront page, a menu it controls, a live kitchen queue for incoming orders, and delivery either by its own drivers or by the marketplace’s shared pool of drivers;
• a customer browses the restaurants in that city and orders food for delivery, for pickup, or to eat in at a dine-in table they book;
• a marketplace operator decides which restaurants are listed, how the marketplace is branded, and whether it runs a shared driver pool.

We supply and run that software. We do not cook, handle, store, sell or deliver food ourselves — see §4 and §12.

There are three roles, and it matters which one you are:

A marketplace operator is a restaurant-side party too: where it runs a shared driver pool or lists restaurants, these terms apply to it in the same way.

This is the most important sentence on the page. When you place an order, the contract for that food is between you and the restaurant. We are not the seller, not the manufacturer and not the importer of anything you eat. We pass your order to the restaurant, show you its progress, and — where the marketplace runs a shared driver pool — arrange for someone to bring it.

Placing an order is an offer to that restaurant. It becomes a sale when the restaurant accepts it in its kitchen queue. A restaurant can decline an order, and the app will tell you when it does.

• Sign-in is a one-time code, sent to your phone number or your email address. There is no password to remember for an ordinary account.
• Your phone number is your identity. One account per number, across every marketplace on the platform. Keep the number and the device that receives the codes to yourself — anyone who can read your codes can use your account.
• A code is single-use and short-lived. Do not pass one on to anybody, including someone claiming to be us. We will never ask you for it.
• Staff and owner access is granted, not self-served. Kitchen, driver and owner tools appear on your account because a marketplace or restaurant owner invited you, and they can be withdrawn the same way.
• The app is for adults. It is not directed at children and we do not knowingly create accounts for anyone under 16.
• You can delete your account at any time, from the app, in under a minute — see Deleting your account in the privacy policy.

Sending sign-in codes costs us real money per message, so the number of codes we will send to one number, one address or one network in a given period is limited. Trying to get around those limits is a breach of §10.

You control what your storefront says, and you are responsible for it being true. In particular:

• The menu is yours. Dish names, descriptions, photos, portion sizes and prices must match what you actually serve, and the price shown must be the price charged.
• Allergens and ingredients are yours. You must give customers the allergen and ingredient information the law requires of you, and keep it current when a recipe changes. We display what you enter; we cannot verify it.
• Hours are yours. Keep your opening hours and your delivery, pickup and dine-in settings accurate — a storefront that takes an order it will not cook is worse than a closed one.
• Food safety and licensing are yours. Hygiene, food safety, registration with the authorities, alcohol or other restricted-goods permissions, and every other licence needed to sell what you sell are your responsibility, not ours.
• Your people are yours. You are responsible for the staff and drivers you engage, including anyone you add to your kitchen or driver tools, and for removing their access when they leave.
• Accept honestly. Accept, decline and progress orders in the kitchen queue to reflect what is really happening, so customers are not told a meal is on its way when it is not.

• Give a delivery address and a phone number that work. A driver who cannot find you or reach you cannot deliver, and the restaurant has already cooked the food.
• Be there — at the door for a delivery, at the counter for a pickup, at the table for a booking you made.
• If you have an allergy or an intolerance, check with the restaurant before you order. We show what the restaurant tells us; only the kitchen knows what is in the pan.
• Treat restaurant staff and drivers decently. Abuse, threats or harassment end your access (§13).

These are the fees for using the Timo platform, payable by the restaurant or marketplace using it. They are counted in orders:

Those are the only service fees these terms set. Anything beyond them is agreed separately, in writing, before it applies.

This is separate from the price of the food itself, which the customer pays for the order and which belongs to the restaurant.

A cancellation or a refund for an order is between the customer and the restaurant, because the restaurant is the seller (§4) and the money for the meal is the restaurant’s. If something is wrong with an order — it did not arrive, it arrived cold, it was not what you ordered — raise it with the restaurant first; its details are on its storefront page.

A restaurant can decline an order before it accepts it, and can cancel one it can no longer fulfil; the app records both.

If the fault is ours — the app lost an order, charged the wrong thing, or misreported a status — tell us at support@bringes.io and we will sort it out with the restaurant.

Consumer law may give you rights against the restaurant that neither it nor we can sign away. Nothing here limits them.

Do not:

• Place orders you do not intend to pay for or receive, or order on someone else’s behalf without their knowledge.
• Pretend to be someone else — another customer, a restaurant, a driver, or us.
• Sell, list or attempt to obtain anything through the platform that you are not legally allowed to sell or buy.
• Scrape the site or the app, or hammer it with automated requests, outside anything we have agreed in writing.
• Probe, attack or work around the security of the platform — including the limits on sign-in codes described in §5.
• Upload content you do not have the rights to, or anything unlawful, deceptive or abusive.
• Interfere with other people’s use of the service, or with the restaurants, drivers and staff working through it.

You keep what is yours. A restaurant’s name, logo, photographs, menu text and reviews of it remain the restaurant’s (or their author’s). We do not claim ownership of any of it.

By putting content on Timo you give us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, resize and display it for the purpose of running the service — on the storefront, in the app, and in the marketplace it belongs to — for as long as you use the service and for as long afterwards as we are required to keep the record. You confirm you have the rights to everything you upload; photographs taken by someone else are the usual trap here.

We keep what is ours. The platform’s software, design, and the Timo name and marks stay ours. Using the service does not transfer any of it to you, and a marketplace’s own branding does not change that.

• We do not prepare or sell food. We are not responsible for the quality, safety, legality, allergen accuracy, temperature or timing of any meal. That sits with the restaurant that made it.
• The service is provided as it is. We work to keep it available and correct, but we do not promise it will never be interrupted, never lose a connection, or be free of every fault.
• We are not liable for indirect loss — lost profit, lost custom, lost opportunity or lost data — arising from your use of the service, to the extent the law allows us to say so.
• Some liability cannot be limited, and we do not try to. Nothing here excludes our liability for death or personal injury caused by our negligence, for fraud, or anything else that Romanian law does not permit us to exclude — including a consumer’s mandatory rights.

• We may suspend or close an account, a restaurant or a whole marketplace that breaks these terms, puts customers, drivers or staff at risk, or is being used unlawfully. Where we reasonably can, we tell you why first.
• A restaurant or marketplace can stop using Timo by telling us, with [notice period — to be filled in] notice.
• A customer can leave at any moment by deleting their account in the app (see §5).
• Orders already placed still have to be dealt with, and the accounting record of a completed sale survives either way — the privacy policy explains for how long.

If we change these terms we update this page and the date at the top. Material changes are announced in the app before they take effect. If you keep using the service after that, the updated terms apply to you; if you would rather not, you can stop using it and, as a customer, delete your account.

What we collect, why we are allowed to hold it, who else processes it, how long it is kept and how to get it out or get it deleted are all in the Privacy Policy. It is part of these terms.

These terms are governed by Romanian law. Disputes we cannot settle between us go to the competent Romanian courts for Bringes Technology SRL’s registered office.

If you are a consumer, this does not take away the protection of the mandatory rules of the country you live in, or your right to bring a claim there.